Customer Satisfaction Guarantee

Delivering what we promise to customers is the most important part of our job at AirSouth Cooling and Heating. Our entire business is based on it. This is why we stand behind all our heating, cooling, insulation, and air quality services in Brandon, MS and the surrounding areas with our Golden Guarantees.

1. We Value Your Time Guarantee (24/7)

You can reach us 24 hours a day, 7 days a week. You’ll always talk to a live person, not a machine. We’ll arrange a convenient appointment and notify you with a call before our service professional arrives at the appointment time. You won’t waste your valuable time with waiting and worrying, guaranteed.

2. We Value Your Safety Guarantee

You want to know who’s doing the work in your home. Our service professionals will arrives in Air South truck and wearing an Air South uniform. All our technicians carry ID cards, and you can ask to see them before allowing them into your home. (They don’t mind!) We’re a fully licensed and insured company for your safety and protection.

3. We Value Your Home Guarantee

Our service professionals take extra steps to protect your home and furnishings while they work. They use tarps and floor–protecting shoe covers, and they’ll also see that your home’s interior is restored to its original condition before they leave. We’ll clean your house if we don’t do it to your satisfaction the first time!

4. We Value Your Satisfaction Guarantee

We take responsibility for your complete satisfaction with the workmanship we provide and the materials we use for the job. If you are dissatisfied within the first year with our service or our people—for any reason—we’ll make every effort to make it right and correct the issues to your satisfaction.

5. Workmanship Guarantee

Our Service Experts are the best in skill, attitude and workmanship. We provide ongoing training keeping them up to date with new market developments. That means you get the most knowledgeable Service Expert. They will care for your home and complete the job in a timely manner with precision. They will clean up when they are finished and will take personal responsibility for your satisfaction. They will not smoke or swear in or near your home and are drug free. If, when they have finished in your home they have not performed in accordance with these high standards, we will pay you $750 for your trouble.

6. Lifetime Replacement Guarantee

AirSouth Cooling and Heating warrants and guarantees to the purchaser that if a customer accepts and purchases Air South’s recommended repair, the repair will be free from defects in material and workmanship under normal use and conditions for as long as the customer owns the residence in which the repair was done or until the unit in which the covered repair was performed, if applicable, is replaced.

7. The "No Lemon" Guarantee

Manufacturers do make errors with their equipment: around 3% leave the factory with some type of defect. We offer a guarantee against breakdowns because of a "lemon." When equipment we have installed is maintained and operated in accordance with the manufacturer’s operation and maintenance manuals, we’ll replace a failed compressor or heat exchanger within the first five years of the unit’s life—free of charge.

8. One Year "Test Drive" Guarantee

If you are not satisfied with one of our installations at any time during the first year and we can’t repair it, we’ll remove the installation and refund 100% of your original investment. PERIOD.